Policies

Return/Refund

Guidelines for returns and refunds ensure fairness and reduces disputes by defining eligibility, conditions, and timeframes.

Terms & Conditions

Establishes rules and expectations for customers, provides legal protection, outlines service policies, and ensures transparency in transactions.

Privacy Policy

Outlines how customer data is collected, used, and protected, ensuring transparency and legal compliance.

Return Policy

Thank you for choosing Dabblin Sweets! We take pride in delivering fresh, handcrafted baked goods and want you to be delighted with your order. Since all products are made-to-order and perishable, please review our return and refund policies below.

1. All Sales Are Final
Due to the nature of our products, all sales are final, and returns are not accepted. We cannot restock or resell items once they have left our care, ensuring every product meets our quality standards.

2. Order Modifications
Standard Orders: If you need to modify a standard order, please contact us at least 5 days prior to your scheduled pickup or delivery date. While we will do our best to accommodate changes, they are subject to approval based on availability.
Custom Orders: For custom cakes, changes must be requested within 72 hours of placing the order. Modifications may affect the final cost.

3. Cancellations
Standard Orders: Orders may be canceled for a full refund if requested at least 5 days before the scheduled pickup or delivery.
Custom Orders: Custom cake orders may be canceled within 72 hours of placing the order for a refund.

For orders canceled outside these windows, refunds may not be available, as preparations may have already begun.

4. Refunds
Refunds are only provided under the following circumstances:
Order Cancellations: If canceled within the permitted timeframes as outlined above.
Product Quality Concerns: If there is an issue with the quality of your order, please reach out to us within 24 hours of receiving it. We may ask for a photo of the product and a description of the issue to address your concerns appropriately.

5. Delivery Issues
Once an order is picked up or delivered, Dabblin Sweets is not liable for issues arising from improper handling, storage, or delays caused by factors outside our control. We recommend refrigerating cakes until serving for optimal freshness.

6. Contact Us
For questions about returns or refunds, please reach out to us at info@dabblinsweets.com. We are here to ensure you have a positive experience with Dabblin Sweets!

Terms & Conditions

1. General Information
Welcome to Dabblin Sweets! By placing an order on our website, you agree to the terms and conditions outlined here. These policies ensure a smooth experience for all our customers and help us maintain the quality and service we strive for.

2. Orders and Payment
Order Policy: Orders must be placed at least 14 days in advance to ensure availability, as all products are made from scratch. Orders are confirmed once payment is completed.
Payment Methods: We currently accept major credit and debit card payments only.
Custom Orders: Custom cakes and bulk orders require additional lead time and are subject to additional charges. Cancellations for custom cakes must be made within 72 hours of placing the order. Please contact us directly to discuss options and availability.

3. Cancellations, Refunds, and Returns
Cancellations: We understand plans can change. Cancellations are accepted up to 5 days before the scheduled pickup or delivery for a full refund. Cancellations for custom cakes must be made within 72 hours of placing the order.
Refunds: Refunds are only offered for orders canceled within the designated timeframe or in the event of an error on our part. Refunds are not available for custom or bulk orders.
Returns: Due to the nature of our products, all sales are final. If there is an issue with your order, please reach out within 24 hours of pickup.

4. Pickup and Delivery
Pickup: We offer pickup from Atlanta Shared Kitchen in Peachtree Corners. Orders are available for pickup on Thursdays and Fridays from 7 pm to 9 pm, and on Saturdays and Sundays from 10 am to 5 pm. A one-hour window is allowed for pickup. Customers needing exceptions to these hours should contact us in advance.
Delivery: Delivery is available within a 10-mile radius of Atlanta Shared Kitchen for a $25 delivery fee. Please ensure someone is available to receive the order at the designated time.
Delivery Conditions: We are not liable for products once delivered or picked up. For optimal quality, follow our storage instructions.

5. Allergies and Ingredients
All products are made in a kitchen that processes allergens, including nuts, dairy, and gluten. We cannot guarantee that any item is allergen-free. Ingredient lists are available upon request, but customers with severe allergies should exercise caution.

6. Intellectual Property
All content on our website, including images, recipes, and designs, is the property of Dabblin Sweets. Unauthorized use or reproduction is prohibited.

7. Customer Responsibilities
Customers are responsible for handling and storing products as advised to maintain quality. Cakes should be refrigerated until served, and stored in a cool, dry place if longer storage is needed.

8. Liability Limitations

We are committed to high-quality standards but cannot be held liable for minor variances in appearance or taste due to the handmade nature of our products. Additionally, we are not responsible for delays caused by factors outside our control, including weather or traffic conditions for delivery.

9. Changes to Terms
We reserve the right to update these terms and conditions as our business evolves. Any changes will be posted on this page, and continued use of our website implies acceptance of the updated terms.

10. Contact Information
For any questions or concerns, please contact us at info@dabblinsweets.com. We’re here to help ensure you have a sweet experience with us!

Privacy Policy

1. General Overview
At Dabblin Sweets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and secure your information when you visit our website and make purchases.

2. Types of Information Collected
We collect personal information such as names, email addresses, and contact details when customers place orders, submit inquiries, or participate in surveys. Customers may also create accounts on our website to save their information for easy checkout. We do not collect sensitive information or store payment card details, as payments are processed securely through trusted payment gateways.

3. How Information is Collected
Directly: Information is collected directly from you during account creation, order checkout, survey responses, or when you contact us.
Cookies and Tracking: Our website uses cookies to enhance your browsing experience and improve website functionality. These cookies allow us to remember your preferences and provide personalized services.

4. Use of Collected Information
Dabblin Sweets uses the information collected to:

Fulfill and deliver orders
Send promotional offers and updates on new products
Improve website functionality and customer experience

We retain this information for up to 5 years unless otherwise requested by the customer. Rest assured, your data is used solely to provide and enhance our services and is never sold to or shared with third-party agencies.

5. Sharing of Information
We do not sell or share your personal information with third-party agencies. However, we may share necessary information with trusted service providers (e.g., payment processors) to complete transactions and deliver services. These providers are obligated to maintain your data's confidentiality.

6. Storage and Protection of Information
We take data security seriously. Your personal information is stored on secure servers, and we follow industry best practices to prevent unauthorized access. While no data transmission over the internet is 100% secure, we make every effort to protect your information.

7. User Rights and Control
Account Management: Customers can view and update their personal information by logging into their account.
Marketing Communications: You may opt out of promotional emails by using the unsubscribe link in each email or contacting us directly.
Data Deletion: If you wish to delete your personal information, please reach out to us, and we will accommodate your request.

8. Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and track general user behavior to enhance functionality. You can disable cookies through your browser settings, though this may affect website performance.

9. Compliance with Laws
Dabblin Sweets complies with relevant privacy laws, including the General Data Protection Regulation (GDPR) for EU customers. We are committed to safeguarding your data rights as required by applicable laws.

10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at info@dabblinsweets.com.

11. Changes to the Privacy Policy
We may update this Privacy Policy periodically. Any changes that significantly impact your rights or privacy will be communicated via email. We encourage you to review this page regularly to stay informed of any updates.